Worthington Clark

Financial Services Guide

Purpose and contents

Our Financial Services Guide is designed to give you important information about us and our financial services and products.

This information includes the following.

  • Who we are and how you can contact us.
  • Who our Australian Financial Services Licensee is and how you can contact them.
  • What services we are authorised to provide as authorised representative.
  • How we are paid for our services.
  • Any potential conflicts of interest we may have.
  • Our dispute resolution process (the procedure we follow for settling disputes) and compensation arrangements.

If you would like more information, please contact us.

We are a corporate authorised representative of ShareX Pty Ltd (AFSL number 519872). Our CAR number is 1306734.

Worthington Clark Pty Limited
18 Bundaroo Street, Bowral NSW 2576, Australia
Website: www.worthingtonclark.com

ShareX Pty Ltd
26 Macarthur Street, Cottesloe WA 6011, Australia
Phone: +61 409 298 978
Email: greilly@sharex.com.au

What financial products can you offer?

We are only authorised to give general advice on, and deal in, the following financial products for retail and wholesale clients.

  1. Securities
  2. Interests in managed investment schemes (not including investor-directed portfolio services)
  3. Basic deposit products

What financial services can you offer?

We can only provide you with general advice and trading services, which will not take account of, nor be tailored to, your individual objectives, specific financial situation or other personal needs.

It is important that, before using our services, you get advice from a licensed professional on whether our products and services are suitable for you.

How can I give you instructions about my financial products?

You can give us your instructions by:

  • ordinary or registered post;
  • email;
  • phone; or
  • any other method that we both agree.

Are you associated with issuers of financial products?

We are an authorised representative of ShareX Pty Ltd. When we provide you with financial services and products we are acting on behalf of our Australian Financial Services Licensee.

What documents will you send me?

We will give you the relevant information you need to be able to use our services. It is important that you carefully read all documents and statements that we give you, and get professional financial, legal and tax advice to help you make investment decisions.

Our record-keeping obligations

We aim to make sure that we keep full and accurate records of all client information, transactions, and advice we provide.

How are you paid for the financial services you provide?

We are paid through fees and commission. We charge you a success fee that is an agreed percentage of the total value of recovered assets (not including GST). We will tell you the fee before we charge you.

Our representatives who give you general advice or carry out a transaction on your behalf will receive a salary and may also receive commission or other payments for providing these services.  

Will anyone be paid for referring me to you?

If you have been referred to us by someone else, we may pay them a fee or commission.

Conflicts of interest disclosure

Unless we say so in any disclosure statements (if these apply) or other documents we give you, we are not associated with any other individuals or companies which might influence us when providing our services to you.

If it applies, we may arrange for such individuals and companies to provide you with financial services and products.

What should I do if I have a complaint?

We have an internal dispute resolution process and will deal with any complaints or concerns you may have as quickly and fairly as possible.

If you have any concerns or complaints, please email our compliance manager at contracts@www.worthingtonclark.com or phone them on +61 2 4868 6888. We will aim to sort out your complaint within 45 days of receiving your email or phone call.

If you are not satisfied with how we handle your complaint or concern, you have the right to make a complaint to the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution scheme, which ShareX is a member of.

Their contact details are:

Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC 3001
Phone: 1800 931 678
Website: afca.org.au  
Email: info@afca.org.au

Our Australian Financial Services Licensee, ShareX, has professional indemnity insurance for the financial products and services we provide. This is in line with section 912B of the Corporations Act 2001 (Cth) and ASIC Regulatory Guide 126. From the date our Financial Services Guide comes into force, the insurance covers claims relating to the conduct of our present and past representatives.

We may rely on this insurance to cover claims for compensation made by clients or past clients. The insurance is between ShareX and their insurer. The insurance provides cover even if one of our representatives no longer acts or works for us.

If we are liable for paying compensation ourselves, we will usually do so out of our existing cash flow and other resources.

Issue date: 1 March 2025